We're gearing up for conferences next week and all that. I am wanting to be a little more proactive with my "walk-ins"--we have online sign-up we promote-promote-promote, we encourage parents who struggle with the online sign-up to call us and we will be happy to arrange a time for them. Yet last time I still wound up with a lot of people who failed to sign up but showed up anyway. Don't get me wrong, it's very good they come to conference regardless, but I was also caught off-guard and without a plan of how to accommodate them when I have the scheduled folk as well. I think I am mostly looking for the right script. Or something.