Ok, first off let me preface this by saying I have had AT&T service forever. We are talking Phone, DSL, Wireless. I had service back home in Kentucky when it was still BellSouth and since I have been here in Georgia for the past almost 10 years. I have always been VERY pleased with the customer service that I have received. Problem with DSL service: new router overnighted and back in service in less than 24 hours (happened twice). Phone issue- taken care of in under 24 hours. Well, now to the situation at hand. We were out of town when the U-Verse sales rep came around selling service for our neighborhood (bf had never been to Kentucky so I wanted to prove to him that you could drive for miles and not see anything but cornfields ) So the service tech comes and installs the townhouse on my right (200). Then on Monday he comes and installs the townhouse on my left (220). I explained to the tech that I would like service also and he says ok, puts me on his phone with the sales department: I'm sorry miss ___ your neighborhood doesn't qualify for service. My reply: I am watching your tech install service right now. She asked to speak to the tech who she proceeds to tell - this neighborhood doesn't qualify for service. - His reply: Yes actually it does since this is about the 5th one I have done personally in this neighborhood in the past 7 months. So, I call back after I don't get the call or e-mail I am supposed to the next day. Talk to someone else who says that they see where a case was opened and makes some additional notes and I will DEFINITELY get a call by the end of business the next day. Doesn't happen. So the next day - I call, first girl can't find my address in her system, second one can't find it. Get a lead- says he can't figure out why I can't get service since I am SANDWICHED BETWEEN TWO TOWNHOUSES THAT CURRENTLY HAVE SERVICE. I am actually closer to the service hub than 200 is. He states that I will get a reply back within an hour to two. Doesn't happen. So about 4 hours later I get on chat with someone in India I think (from the accent). He gives me reasons 5 and 6 about why my one townhouse of the 9 in the row and of approximately 90 homes in the subdivision is the only one that CAN'T get service. I end up on the phone (they call) and his supervisor states that they will send a tech out to check on the situation either Friday or Saturday- doesn't happen as far as I am aware since they stated they would have to check something at my house also and noone came by since I have been home both days all day. It just aggravates me that it's some type of simple computer glitch - and they can't seem to get a handle on it. Ok thanks for letting me vent. I don't feel quiet so now that I have typed it out. I was considering canceling all my services earlier. It just ticks me that it could be handled if they would just send a tech out and look how close I am to the service hub (less than 200 feet) So does anyone have an in with AT&T Management? I could sure use someone that has a position of power right now.