I have gotten numerous complaints (from both students and parents) in this past week about a teacher in my department. They feel that he has unreasonably high expectations, and I have to admit that I agree with them. I am kind of at a loss as to how to respond to the parents, though, because I know their complaints are valid. (His inflexibility has been an issue in the past. I was not an administrator at the beginning of last year, so I never dealt with this before with him.) The teacher feels that he needs to give absolutely no structure or support to his students because they are a higher-level class. As a result, students' grades are suffering and he thinks that's fine since they will drop the course. I have already spoken to him about this, given him resources to use, and will now start following-up with classroom observations, since I am not observing any changes. Just today I had to deal with two parent complaints and two student complaints about the class. I am scheduling meetings with parents who are considering level changes (per school policy), but I really don't know how to go about discussing this with them. I obviously can't tell them that I am on the teacher's case big time about this, since I don't want to add fuel to the fire. How do I approach the whole conversation then? Do I focus on what the students have done to advocate for themselves/seek extra help? That has been my approach when I have met with students one-on-one. The teacher will be in the meetings along with the guidance counselor and me. Any advice is appreciated!