telling a parent "no." With little explanation, no "I'm sorry, but..." just a flat out "no"? On my class rolls for next year I have three students with very demanding mothers. One mother I've had before, meaning I've taught her other child. The other two mothers I know from outside of school and I've seen them in action. All three are the type to keep screaming until they get their way. And scream as loudly as they can, to whomever they can. I typically explain my policies before anything becomes an issue. If an exception arises I have no problem with students and/or parents calling my attention to a situation. But I don't believe for an instant that I am in the customer service business and that I need to make everyone happy. I'm getting much better at telling people "no." Fortunately, my administration will usually back up the teachers. How about you?