I bought a new Toyota a month ago. The car comes with three keys, mine only had one b/c they had to get it from another dealership that had the color I wanted. Well my salesman called me and said the other dealership has not sent your extra keys so just come in and we will program new keys for you. I went yesterday afternoon, and went to the service department. The man at the desk was "texting" for at least 20 seconds before even greeting me. Then here is what happened: me: I am here to pick up my extra keys him: extra keys what do you mean me: the person that sold me my car told me to come today and pick them up him: (heavy sigh) what is your name? me:_______ him: (throwing things around on a storage shelf) I dont see anything (very rude voice) have you paid for the keys? me: no...my car only came with one so my dealer said I do not have to pay. him: (yelling) well SOMEBODY HAS TO PAY!! that is between you and him!! me: can you page him over here? him: no...YOU can walk up there( the front of the dealership which is a good little walk) and get them to do it ( I know he could have done it) so I walked to the front of course there was no one around to witness this. so I did not say anything to anyone while I was there...when I spoke to my dealer he took me to a another person who handled everything very nicely. I promise I am not exaggerating I want to send a letter about this. I got the rude man's name...my question is should I send it to that dealership or to the corp. office? I know they are all about customer service, so I hope this will be looked into.