Ok. Without giving all the gory details, I need advice on how to handle myself in a meeting between myself, an angry parent and my principal. The parent is constantly up in the air about something - a left lunch box, a missing paper...Everything is cause for a note (at least 1 at week). Every note that I have received, even about simple things, has been nasty, written in all caps and/or ended with excalmation points. Her current tirade is because her dear, sweet angel is not being recognized/rewared as a good citizen for the marking period. I don't make the policies, but I try to follow them as best I can. Every day has not been horrible, but there have been more not so great days than I think should be allowed to be considered as a "good citizen". I have been polite and have tried to be positve even in documenting this student's behavior in my class and have expressed my desire, in writing and in person, to work with her to try to help the child improve. The final straw was her DEMAND (with an exclamation point) to have this meeting. I feel that while I can understand her frustration, she has been very rude and uncooperative (meeting every comment with an excuse or even coming as close as she could to calling me a liar - "I don't think he would...") and has offered no support to me as her child's teacher. She has not talked with me directly, but has only written these notes. The child is rude, disruptive and defiant and I spend a huge chunk of my day just on redirecting him. This also happens when he is with other adults (fine arts classes, etc.), but I don't think anyone is documenting it even after complaining to me. So my question is, how can I deal with this meeting/parent in a way that will allow me to remain poised and professional when I really want to scream? I know that she is geared up for a fight, but I do not want to fall into her trap! Help!