SOOOOOOO, as some of you may know, my hubby and I bought a house back in April. It's been nothing but problems getting this house ready for us to move in. It's been one thing after another. SO, we finally see the light at the end of the tunnel. The paint was so close to being done, the carpet installer will be coming out soon to install carpets (we got a great deal on it!). Everything seemed to finally come together! THEN we find out that the paint in our house didn't match. Some parts of the house is glossy and the other parts are flat. We specifically ordered satin paint for all of the walls and ceiling. We dug out all of the paint cans and sure enough, all of them say satin on it. YET, parts of the house have NO gloss to it, it's a flat. SO, long story short, we went to Lowe's Hardware and they told us all they do is add the paint color to the can. That we need to deal directly with the paint company (it's Olympics, BTW). We're annoyed, but we asked them if they could help us by contacting their rep and having their rep call us (if we did this ourselves, we would have to call this 800 number and who knows how many hoops we would have to go through to talk to an actual human). So, we just want them to help us deal with their rep and not deal with the phone system nightmare. TOday, we didn't hear from the rep from the paint company. So, my husband called paint company during his break. The guy who answered said he didn't have time to call for a rep to come out to our house. My husband asked if he would have time later on. The guy got angry and said he didn't have time to call today. My husband calmly asked if he would call the paint rep tomorrow then. The guy got angrier and said he didn't have time to call! So, my husband explained that we want to get the paint in the bedrooms fixed before the carpet installer came. The guy got so angry that he just hung up on my husband! My husband called back, asked to speak to that guy and said, "Look, I don't appreciate being hung up on." He then asked to speak to a supervisor. My husband explained the WHOLE ordeal to the supervisor including the part about being hung up on. The supervisor did not apologize or say anything about the employee hanging up on my hubby. He didn't care at all. I just don't know what to do. It's been four months of working on this house. I am so wanting to move in. I need to move out of this house with my parents and start my own life. I am just so frustrated.