Can you check something for me? - pretty please?

Amanda · Feb 23, 2007

Hi all - I have a favor to ask. Several customers have been contacting me saying that they are unable to see images in the store. I can't determine what could be wrong, or how widespread the issue is. The images load fine for me. Can you check to see if you can see the product images?

Here is a link to try:
http://store.atozteacherstuff.com/download-now/stpatricksday.html

If you know any of this info, it would be helpful to include so I can determine what may be causing the problem...
- What browser are you using?
- Operating system? (Windows XP, Windows 98, etc.)
- Internet provider?
- Do you have a firewall or other software installed for security?

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ABall · Feb 23, 2007

I have windows XP, cox is the server or the browser, (don't laugh I don't know my computer all that well.) I think we have a fire wall.

GatorGal · Feb 23, 2007

Images look fine for me.

I use Internet Explorer, and I have Windows XP.
We do have a firewall.

Aliceacc · Feb 23, 2007

Yep.

We have Internet Explorer and Windows XP.

The rest is a mystery to me. It's one of the reasons I keep my husband around.

JaimeMarie · Feb 23, 2007

Ok Amanda,
I tried it on my computer I have Mac OS X. I could see the images using Safari and Firefox.
I tried on my sister's computer she has Windows XP. But she also just put in Vista (not sure what that is). Anyway I can see the images on Firefox but not on explorer.

MrsC · Feb 23, 2007

Yes, I see them...Internet Explorer, Windows XP, my Internet service provider is Rogers Cable, and I have Norton Antivirus.

Amanda · Feb 23, 2007

JaimeMarie said:

Ok Amanda,
I tried it on my computer I have Mac OS X. I could see the images using Safari and Firefox.
I tried on my sister's computer she has Windows XP. But she also just put in Vista (not sure what that is). Anyway I can see the images on Firefox but not on explorer.
Click to expand...

Okay, so that makes it sound like a browser issue! Do you happen to know what version of IE it is? If you have the browser open, you can check by going to Help > About Internet Explorer.

Thanks to all who are checking!

Upsadaisy · Feb 23, 2007

I have internet explorer version

6.0.2900.2180.xpsp_sp2_gdr.050301-1519

I see the images just fine.

JaimeMarie · Feb 23, 2007

Internet Explorer 7
version: 7.0.5730.11

TX Teacher · Feb 23, 2007

I can't see the images. I have AOL and was using their browser and I have Windows XP with a firewall. I am going to try it using my IE browser...nope, can't see them with IE 7.0 either.

TeacherGroupie · Feb 23, 2007

ABall, Cox is your ISP. Your browser is the program that comes up when you access A to Z. If the picture-thingie in the upper left corner of the window is a stylized lower-case e, you've got Explorer.

Jaime, Vista's an upgrade of Windows: Microsoft's attempted answer to OS X, if you will, or Trying To Keep Up With The Jobses. (Meow. Guess what kind of computer TeacherGroupie uses...)

Funny that Explorer works for some but not for others. Could something icky have been introduced between version 6 and version 7?

I won't have a chance to do more about this till over the weekend, probably.

daysy_may · Feb 23, 2007

Windows XP, net through SBC, I have a firewall and my browser is IE version: 7.0.5730.11 and I can't see the pictures.

katerina03 · Feb 23, 2007

I can see it. I'm using windows xp and using Firefox browser.

TeacherGroupie · Feb 23, 2007

TX Teacher said:

I can't see the images. I have AOL and was using their browser and I have Windows XP with a firewall. I am going to try it using my IE browser...nope, can't see them with IE 7.0 either.
Click to expand...

Ah: a friend of mine who uses AOL via Cox was having Serious Issues with Internet Explorer. Wonder if AOL's part of the story, too.

Amanda · Feb 23, 2007

THANKS SO MUCH EVERYONE! I think the problem must be IE 7. I just confirmed with one of the customers who had the problem that she was also using IE 7. She could view the images fine on a school computer that hadn't been updated.

Now I am off to figure out how to bypass the problem...

Amanda · Feb 23, 2007

I THINK I have fixed the problem now. IE7 is pretty darned picky and that seems to be why it refused to display the images.

I wanted to thank everyone again. If you cared enough to read this thread for my request of help, you are welcome to use this coupon in the store... The code is 'SITECHECK'. If you place an order, you can enter SITECHECK in the blank next to Redeem Coupon during checkout. When you click the Redeem Coupon button, it will adjust your total by $2.00.

http://store.atozteacherstuff.com/

ChristyF · Feb 23, 2007

Hey, Amanda. I see them fine. Windows XP - IE 6 - Centurytel is the providor.

moonbeamsinajar · Feb 23, 2007

Not sure why, but I still can't see any images! It happens on other sites too, and sometimes in e mail messages. I just see a little box, with a red x in it. But sorry, I am so computer illiterate, I will not be any help!

Amanda · Feb 23, 2007

I'm still updating the pages, so hopefully that's why you still can't see them. (*crossing fingers*)

moonbeamsinajar · Feb 23, 2007

Oh. Hope that I soon will be able to check out the pictures! Also crossing fingers.

Amanda · Feb 23, 2007

This page has definitely been updated:
http://store.atozteacherstuff.com/download-now/nurseryrhymes.html

I believe my hubby's computer has IE7 installed on it, so I am going to check it out. Unfortunately the monitor is unhooked so I'm working on that right now...

moonbeamsinajar · Feb 23, 2007

Nope...still have the red x's!

kinderkids · Feb 23, 2007

moonbeamsinajar said:

Nope...still have the red x's!
Click to expand...

me too!

kinderkids · Feb 23, 2007

I'm not on the MAC right now though. I'll have to check on there to see if I can see them.

Amanda · Feb 23, 2007

BAH!!!

Amanda · Feb 23, 2007

Double BAH because hubby's computer is dead. It's always nice to turn on a computer and see a big black screen w/ white text saying that it can't find the Windows system file, huh? His computer has really never been used... newer than mine. GRRR...

daysy_may · Feb 23, 2007

Still red x's here as well

teacherintexas · Feb 23, 2007

I checked around the time of message 15 and saw the images and I checked again after message 27 and still see them.

I have IE and Windows XP (I think). I have dinosaur dial-up.

ellen_a · Feb 23, 2007

I see the pictures.

I'm running Internet Explorer.
My operating system is Windows XP.
My service provider is Time Warner.
I do not have a firewall.

clarnet73 · Feb 23, 2007

I'm on Firefox... shows up fine

Amanda · Feb 24, 2007

Okay, it's finally FIXED! I confirmed it with IE7. Thanks again to all who helped. I'll close this now - problem solved! YAY!!!

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